Customer Service

We're here when you need us...And even when you don't.
Let's face it, office equipment malfunctions can easily ruin a productive workday. We understand the importance of preventing these problems and, if they occur, we ensure that our customers are up and running ASAP.

Trained, local Customer Care Center Advocates resolve issues over the phone, often resulting in immediate resolution.

Preventative maintenance provided by our service technicians helps your machines average 99.2% uptime.

Experienced technicians undergo extensive in-house training as well as factory training and certification.

Our technicians have a full vehicle inventory ensuring that equipment is repaired on the first visit 95% of the time.

Automated dispatching system along with BlackBerry technology, allows your service call to be paged immediately to the service technician.

Live remote technical support with 'Go to Assist' - this tool allows a member of our support team to view your computer desktop and share control of your mouse and keyboard to get you on your way to a solution.

Xerox Knowledgebase an online Xerox product self-help troubleshooting resource.

COS Remote Assistance

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